CCNA Voice Training and Certification
The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
Unit 1. Voice Overview-
Certification Track / Additional Course Content / Home Lab Requirements AVVID / Requirement of VoIP / Voice Infra Model / Core products in CCNA Voice Traditional Voice / Digital Voice / VoIP Deployment Models / Protocols Understanding VoIP Components / Phone Boot-up process Network Readiness Assessment – NTP / DHCP / TFTP Server Readiness
Unit 2. Cisco Unified Communications Manager Express (CUCME)-
CME Licensing / Installation and Administration of Cisco CME Configuring Telephony-service and Revisiting Phone Boot Process Understanding Ephone and Ephone-DNs Connecting CME to Other Voice Systems / VoIP Systems Voice Productivity Feature Part – I Voice Productivity Feature Part – II Understanding Dial-Peer and its Matching Process Digit Manipulation / Class of Restriction / Audio Codec’s
Unit 3. Cisco Unified Communication Manager (CUCM) Ver 8.X –
Administration Overview of CUCM through GUI and CLI Adding Phone and Users to CUCM and Adding Security Features through CUCM Understanding Dial Plan Architecture, Partitions and CSS Voice Productivity Features Voice Mobility Features
Unit 4. Voice Mail and Presence Solution–
Voice Mail Administrative Overview, Integration with CUCM and Basic Call Flow Presence Administrative Overview.
Troubleshooting Registration Issues in CME Troubleshooting Registration Issues & Understanding Native tools in CUCM
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